Refunds and Returns Policy
Our Products are handmade and sold “AS IS” with variations and imperfections being an intrinsic part of its natural beauty and character.
We will Gladly Refund or Exchange an item if:
- The Item is Faulty and you were not aware of the fault at the time of purchase
- The Item is not the same as the description or as shown or advertised
- The Item does not do the job that it was meant to do
You may not be entitled to a Refund or Exchange if:
- You have changed your mind and no longer require the Item
- You decide you cannot afford the Item
- You found the Item Cheaper Elsewhere
- The Style, Colour, or Size is not suitable
- You were made aware of a Fault in the item prior to purchase.
- You were responsible for the Fault.
Cancellation for any of the above reasons will incur at 20% cancellation fee on the deposit amount.
All Refund Requests MUST be accompanied with a Original Receipt or other Proof of Purchase
Please feel free to discuss our Policy with our Showroom Manager prior to purchase.
Delivery Information
Standard Delivery Areas for South East QLD covers the areas from North of the Sunshine Coast, to North Tweed Heads and West to Ipswich. Please contact staff for full delivery costs for your purchase.
Please note, if you are not available for your prearranged delivery a [INVALID FORM VAR]